Who we are
Built From a Real Healthcare Staffing Problem
VMS began in 2018 when a physician needed a more consistent way to support staffing and workflow inside his own practice.
What started with seven virtual assistants has grown into a healthcare staffing organization with 200+ employees supporting real healthcare workflows.
We understand the problem because VMS was built to solve it firsthand.
From one practice to a growing healthcare workforce
2018
Founded
7
Initial virtual assistants
200+
Employees
Today
Healthcare-focused virtual staffing
2018
Founded
200+
Employees
U.S. + Philippines
Management & operations
Healthcare focus
Specialized virtual professionals
Our story
VMS Started Inside a Medical Practice.
VMS began because Dr. Jordi Livi was trying to solve staffing and workflow problems inside his own medical practice.
The initial team supported areas where the practice needed more consistent capacity. As the model proved useful, VMS expanded into additional healthcare workflows and began supporting other practices and organizations.
A staffing model tested in real healthcare operations before it became a company.
- Staffing need
- Remote support
- Better workflow capacity
- More healthcare roles
- VMS
What guides us
Identify. Simplify. Amplify.
Identify
Find the work, bottlenecks, and staffing gaps slowing a healthcare team down.
Simplify
Match the work with experienced professionals, clearer workflows, and the right operating approach.
Amplify
Give healthcare teams more capacity so they can focus attention where it matters most.
Our approach may evolve. The objective stays the same: make healthcare operations easier to manage.
Physician-founded
Built by Someone Who Has Lived the Workflow.
Dr. Jordi Livi
Physician Co-Founder
Dr. Jordi Livi helped start VMS after using virtual staff to address staffing and workflow needs inside his own practice.
That experience shaped a model centered on practical healthcare work: documentation, scheduling, medical-assistant support, billing, patient communication, and other administrative workflows.
The company started with the problem, not the technology.
More consistent staffing
Create additional capacity where the practice needs it.
Better workflow support
Help clinical teams keep up with documentation, tasks, communication, and administrative work.
Start small. Expand where it works.
Begin with the workflows under the most pressure and expand as confidence in the model grows.
Built differently
Healthcare Staffing Designed Around the Work.
Healthcare experience
Professionals are selected around the workflows healthcare organizations actually need supported.
Real people
A trained professional remains part of the process and accountable for the work.
Workflow matching
Professionals are matched based on role, specialty, systems, coverage, and the responsibilities the organization needs supported.
Operating support
VMS helps with recruiting, matching, employment support, and the ongoing staffing relationship.
One team
U.S. Leadership. Philippines Talent. One Operating Model.
VMS combines U.S.-based leadership with teams in the Philippines to recruit, support, and manage virtual professionals serving healthcare organizations.
United States
- Client relationships
- Leadership
- Healthcare context
Philippines
- Talent
- Operations
- Workforce support
People Make the Model Work.
VMS is built around professionals who communicate, review, resolve exceptions, take responsibility, and become part of the practice workflow.
Leadership
The People Behind VMS
Dr. Jordi Livi
Physician Co-Founder
Chuck Rudolph
Co-Founder
Gilbert Anaya
Chief Operations Officer
Operations & support
Nasareen Jacinto
VP of Operations & Treasurer
Naikka Camille Bergola
Compensation & Benefits Specialist
Charisse Tornea
Quality Assurance Specialist
What we're building next
Coming soonThe Next Chapter of VMS
VMS started by solving a staffing problem. We are now developing technology designed to help that workforce operate more efficiently and give healthcare organizations better visibility into how work gets done.
- Coming soon
AI-Assisted Workflows
Tools being designed to help VMS professionals reduce repetitive administrative work while keeping people responsible for the outcome.
- Coming soon
Practice Intelligence
Visibility being designed to help practice leaders understand workload, workflow performance, bottlenecks, and opportunities for improvement.
- Coming soon
Network Intelligence
Aggregated and appropriately de-identified operating patterns being explored to help VMS strengthen workflows, training, and staffing playbooks over time.
The goal is not to replace the healthcare professionals at the center of the VMS model. It is to give them better tools and help practices better understand the work.
These capabilities are currently in development and are not part of the standard VMS staffing service available today. Features, scope, and availability may change.
Why it matters
More Capacity for the Work Behind Patient Care.
The administrative work behind healthcare does not disappear. Scheduling, documentation, billing, authorizations, communication, and follow-up still have to get done.
VMS exists to help healthcare organizations handle more of that work with experienced professionals, thoughtful staffing, and better-supported workflows.
Identify. Simplify. Amplify.
More capacity. Better support.
Build the Right Healthcare Support Team With VMS.
Tell us where your practice needs more capacity. We'll help map the work to the right healthcare professionals and staffing approach.
Or email clients@virtualmedicalstaffing.com