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Back Office Support

  • Virtual staff can help manage incoming and outgoing faxes and scans
  • Answering and triaging incoming patient phone calls
  • Completing prior-authorizations and referrals
  • Helping to manage prescription refills and other medication management
  • Working with Quality Assurance personnel to complete internal audits and reviews
  • Coordinating care with 3rd party providers like home health agencies, hospice agencies, durable medical equipment vendors and others
  • Ordering and tracking labs, imaging and other modalities
  • Intelligent virtual staff can be trained to complete most office tasks or projects